Office Coordinator

M'akola Housing Society (MHS) is the largest Indigenous housing provider in BC committed to supporting vibrant, diverse communities in British Columbia for over 30 years. Position Summary The Office Coordinator is an important part of the portfolio management working closely with the Property Manager and Property Manager Assistant. The Office Coordinator is responsible for day to day operation of the Region office including telephone, walk ins, mail, file management, and tenant information. Qualifications * Secondary school graduation or equivalent * Post-secondary courses in office systems and procedure * Minimum of three years office experience, including at least one year providing detailed information to the public. Experience providing direct customer service to the public, preferably in a Contact Centre environment, would be an asset. * Level 1 first aid certificate, or willing to acquire * Experience in and with the Indigenous community is an asset Required Knowledge and Skills * Good grammar, spelling and punctuation. * Knowledge of the Residential Tenancy Act * Good conflict resolution skills and the ability to demonstrate patience and tolerance when dealing with upset, angry clients with diverse cultural, educational and socio-economic backgrounds. * Good problem-solving skills. * Ability to establish and maintain effective working relationships with staff and the public. * Ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility. * Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work. * Sound knowledge of general office procedures and systems. * Good mathematical and analytical skills. * Detail oriented with ability to maintain quality standards. * Good working knowledge of computer applications including MS Word, Excel, and Outlook, and ability to manoeuvre between applications with ease. Please email your resume to humanresources@makola.bc.ca by April 23, 2019 at 4:00pm PST.